Frequently Asked Questions
Salamat for visiting Liz’s Filipino Desserts! Here are answers to the questions we hear most. If yours isn’t here, just reach out. We’re happy to help.
Ordering & Your Account
I’ve ordered before. Why can’t I log in?
We recently upgraded our website. Returning customers need to set a new password: go to the login page, click “Lost your password?”, and enter the email you used before. We’ll email you a link to set a new password.
What do you sell?
We bake traditional Filipino desserts in small batches, including bibingka, budbud, Filipino breads, and combo boxes so you can try a little of everything.
Are your desserts baked fresh?
Yes. We bake every order fresh after we receive it.
Can I place a custom or large order?
Yes! Contact us for custom orders and we’ll work out the details with you.
Can I pick up my order locally?
Yes. Local pickup is at our store at 1211 Jungermann Rd, St. Peters, MO 63376. We’re open Monday–Tuesday, 11am–5pm and Thursday–Saturday, 11am–5pm (closed Wednesday and Sunday). Please call us at 314-370-2590 or email lizsfilipinodesserts@gmail.com in advance to arrange your pickup.
Where else can I buy your desserts?
We deliver baked goods, Bibingka and Filipino breads to Pan Asia & Global Foods in Saint Louis, MO.
How do I pay?
We accept payments securely through GoDaddy Payments. We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal and Venmo.
Do you charge sales tax?
We charge sales tax only on orders shipped to (or picked up in) Missouri. Orders to other states are not charged sales tax by us. Local pickup orders are charged Missouri sales tax.
Shipping
Where do you ship?
We ship nationwide within the United States only. We do not ship internationally.
How much is shipping?
| Destination | Shipping |
|---|---|
| Missouri, Illinois, Indiana | $3.99 |
| Rest of the continental US | $7.99 |
| Hawaii & Alaska | $17.99 |
Who do you ship with?
We ship most packages with UPS. We look at each order to choose the fastest delivery method, and you’ll be able to track your package along the way. For Hawaii and Alaska we may use USPS, since it is often faster to those areas. If you have a preferred shipping company, just let us know.
What is Cool Shipping?
Cool Shipping is an optional $3.99 add-on that adds extra cooling protection to your package. We recommend it in hot weather or if your package may sit outside for a while. Cool Shipping includes an insulated liner and ice/gel packs.
What days do you ship?
Most orders ship Monday–Wednesday. For states close to Missouri, we also ship on Thursday and Friday. Orders received Friday–Sunday ship on Monday.
How long until my order arrives?
Orders usually ship within 1–3 business days, and most arrive 1–3 business days after shipping.
Can I get expedited shipping?
Yes. Please contact us for expedited shipping and we’ll provide a quote. We have generous discounts with UPS, and we pass them along to you with no markup.
How will I track my order?
Once your order ships, we’ll email you a tracking number.
Storage & Freshness
How should I store my desserts?
Refrigerate bibingka, budbud and Filipino breads when they arrive. For long-term storage, keep them in the freezer for 2–3 months.
How long do they stay fresh?
Best enjoyed within 3–5 days refrigerated. For longer storage, freeze for up to 2–3 months.
Can I freeze them?
Yes. Wrap tightly and freeze for up to 2–3 months.
How do I reheat them?
Warm in the microwave for 15–30 seconds, or in a 300°F oven for a few minutes.
Ingredients & Allergies
What allergens are in your desserts?
Our desserts may contain milk, eggs, wheat and coconut, and are made in a kitchen that handles these ingredients. Please contact us with any allergy questions before ordering.
Are any products gluten-free or vegan?
We don’t label our products as gluten-free or vegan. However, some products, such as bibingka and budbud, are naturally gluten-free because they are rice-based. Please contact us with any dietary questions.
Problems, Refunds & Reviews
Can I return my order?
Because all of our products are perishable, we can’t accept returns.
What if I’m not happy with my order?
Please contact us right away, within 1–2 days of receipt. We’ll work with you to make it right, and if we can’t, we’ll gladly refund the items you weren’t happy with. Photos help us sort things out quickly.
What if my package arrives late or damaged?
Contact us within 1–2 days of delivery with your order number and photos. We’ll work with you on a replacement or refund for carrier damage; we can’t be responsible for delays caused by an incorrect address or by packages left unattended.
Can I cancel or change my order?
Contact us as soon as possible. We can usually change or cancel an order before it is baked.
How do I leave a review?
We’d love to hear from you! Reviews are collected through Yotpo. You can leave one on any product page, and you may receive an email invitation after your order arrives.
Contact Us
Liz’s Filipino Desserts
1211 Jungermann Rd, St. Peters, MO 63376
Phone: 314-370-2590
Email: lizsfilipinodesserts@gmail.com